This is how it works
Request your Teletol badge(s)
You fill in the application, indicate how many Teletol badges you want and pay the deposit of € 40 per Teletol badge online through Bancontact or Ideal.
After approval you will receive a Teletol badge
After receipt and approval of your request, the Teletol badge will be shipped through DPD.
Stick the Teletol badge on the windshield and enjoy a smooth crossing
The system is quick and easy. Use a reserved lane for subscribers. Drive slowly in the lane and keep your distance from the vehicle in front of you. Your badge beeps, the light turns green and the barrier goes up: you can drive on!
You will receive an invoice if you reach a € 100 or more
If the total amount charged at the end of the month is € 100 or more, you will receive an invoice. If the amount is less than € 100, the billing will be held over until the following month. Every six months, on June 30 and December 31, all crossings are invoiced regardless of the amount charged. The amount is debited 20 days after the invoice date via a European bank (Sepa Direct Debit).
Request your Teletol badge now
Top 5 frequently asked questions
How do I become a customer?
You fill in the application online and pay the deposit of € 40 per Teletol badge. After approval of your request, the Teletol badges will be sent to you via DPD.
Click here to become a customer.
How do I request extra Teletol badges as a customer?
Click here to order additional Teletol badges.
How do I change my account number?
Fill in the mandate form below with your new bank details, sign the document and email it to klantenservice [at] liefkenshoektunnel.be (klantenservice[at]liefkenshoektunnel[dot]be).
The data can only be amended after receipt of the aforementioned mandate.
How can I cancel my subscription?
This can be done by returning the Teletol badge(s) – by post or in person – so that your customer file can be closed completely and, after settlement of all outstanding invoices, the deposit on the badges can be refunded. In other words, the deposit will not be deducted from the final invoice.
At the customer counter (i-tol) there is a 'dropbox' where the Teletol badge(s) can be returned at any time of the day.
How to get an extra badge holder?
Additional badge holders can be obtained free of charge from the operators in the toll booths or from the customer service desk in the white building next to the toll plaza.
When will I receive the invoice?
There is a billing threshold of € 100. This means that an invoice is only automatically issued at the end of the month if the amount charged is € 100 or more (the billing threshold is not applied for accounting reasons in June & December). If an invoice is desired every month, this can be done on simple written request. Please note: an additional administrative fee of € 7 will be charged per invoice.
What are the toll rates?
An overview of the toll rates can be found here.